Sennheiser is one of the best headphones. Their quality and performance make them a number-one choice for audio lovers. They are not only efficient but also stylish and elegant. However, you can face a charging issue with your headphones.
We assure you that by the end of this article, your Sennheiser headphones will be working fine. The issue of the battery not charging will be solved just in a few minutes.
How to Confirm My Sennheiser Headphones Are Charging or Not?
They use a USB-C charger for the battery and the battery life is up to 30 hours. There is a battery status indicator on the Sennheiser headphones.
It glows red when the battery is charging. The LED indicator turns green as soon as the battery is fully charged. Like other headphones, Sennheiser can also pose some charging problems.
The battery cannot be charged sometimes. The status indicator glows but the battery cannot store the power. In other cases, the LED indicator does not blink at all. It means there is some hardware problem.
These situations may be bothering you a lot. But, stop worrying now as we have found the best working solutions for you. This guide will tell you all the tips and tricks that you can do at home.
1. Clean the Charging Points
If your Sennheiser headphones are not charging, consider cleaning your headphones. The headband has two contact points that are used to hold it on the charging cradles.
You need a bottle of WD-40. It is a water-displacing lubricant. It is used to lubricate a metal surface and also removes rust and corrosion.
Take a clean piece of cloth and spray some WD-40 on it. Now, rub this cloth on the headphone band to remove dust and rust. You should also try cleaning the charging ports.
2. Test the Power Supply
The Sennheiser headphones can be charged in two ways. Either you charge directly from the electric supply or from your computer.
If you are charging your Sennheiser headphones through the computer, make sure it is turned on. Your computer should not be in sleep or hibernation mode.
Moreover, its battery should be charged. Plug and unplug the charging cable 2 to 3 times. Make sure the charging cable is connected firmly. Try charging your headphones directly from the electric supply.
If you are charging your headphones through the electric power supply, confirm that it is delivering power. Maybe the electric power outlet is faulty.
Connect the charger to some other power supply. Check whether the LED indicator on the charging cradle is glowing or not.
Some Sennheiser headphone models do not come with a charging cradle. In this case, you should check the LED indicator present on the headphones.
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3. Reset Your Sennheiser Headphones
Your Sennheiser headphones may not charge if they have some software issue. Any software problem can be solved by resetting your headphones.
They will function normally after the reset process. You can reset your Sennheiser headphones by the following method;
- First of all, turn your headphones off.
- Next, plug in the charging cable and connect it to the power supply.
- Now, press and hold the ‘Volume UP’ and ‘Volume Down’ buttons at the same time.
- Release the buttons when the LED indicator flashes purple thrice.
- Then it will glow from red to blue.
This indicates that your Sennheiser headphones have reset to factory settings. Now, try charging it again.
4. Place the Headphones Firmly on the Charging Cradle
Your Sennheiser headphones are not charging because they cannot fit properly on the charging cradle. The headband has two contact points, they should rightly make contact with the charging cradle.
You can use a rubber band to place them firmly. Place the headphones on the charging cradle. Now, tie the rubber band vertically.
It should pass above the headphones and then under the bottom of the charging cradle. It will put pressure on the headphones to ensure firm contact.
Do not expand the earcups while charging the headphones. Because they cannot make contact with the charging cradle.
In this way, you can lock the headphones with the charging cradle. Now, check if the LED indicator glows or not.
5. Fix the Hardware Defects
If these solutions do not work then you should do some tricks with the charging cradle. Its screws are loose therefore your Sennheiser headphones cannot charge.
Follow the instruction below to tighten the screws;
- The upper cover of the charging is fixed by long clips. These clips fit into the holes. You see a dividing line between the two parts of the charging cradle.
- Place a card, screwdriver, or some other object between both parts. Push upwards to release the clips. Remove the upper part of the charging cradle.
- This will expose the inner components. On both left and right, you will see two screws. Tighten these screws using a wrench.
- Now, put a drop of WD-40 on each screw. This will remove the rust and release the jammed screws.
- Close the charging cradle by locking the clips.
Hopefully, this solution will fix your Sennheiser headphones that are not charging.
6. Replace the Battery
The battery of your headphones may be faulty or dead. Although the battery is rechargeable, it can lose capacity due to constant usage.
Most Sennheiser headphones are equipped with NiMH batteries that can last two to five years. The battery can also be damaged due to overcharging, overheating, or over-drainage.
Here is a quick way to test the battery health and capacity:
- Let your headphones charge for 30 minutes. Then, turn the device ON while it is charging.
- Disconnect the power when the headphones turn ON normally.
- Wait for a few minutes. The battery is faulty if the headphones cannot stay ON and turn OFF after 5 minutes.
- In this case, you should buy and install a new battery.
7. Contact Sennheiser
Last but not least, contacting the manufacturer can help you if nothing else worked. Consult Sennheiser customer support and explain the problem.
Tell the representative that you have tried all other solutions. You can ask for a free repair or replacement of the device if it is still under warranty period.
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Read My Final Thoughts
Sennheiser headphones are suitable for every purpose such as making calls and listening to music. Because they also come with a noise-canceling feature.
In addition, they ensure comfort and flexibility. These headphones are equipped with the latest Bluetooth technology. It makes pairing easier and more reliable without draining the battery.
Resetting the headphones can solve all the software issues. This article also told you about the hardware solutions. If nothing works then you should inspect the charging cradle or battery.
We have told you all the possible solutions to fix your Sennheiser headphones that are not charging. Either it is a software defect or a hardware fault.