Logitech manufactures the best wireless mouse. They work through replaceable batteries. However, some users recently reported that their Logitech wireless mouse is not working after changing the batteries.
This issue can have multiple reasons including bad batteries. We need to diagnose and resolve the issue by following some potential troubleshooting tricks.
This guide will detail those solutions so that you can fix your malfunctioning mouse.
1. Use the Compatible Batteries
The mouse may not be working because you have inserted incompatible batteries. Logitech wireless mouse uses AA batteries.
So, make sure you have inserted fresh and compatible ones. AA batteries are available from various brands. Be sure to use high-quality batteries to make your device work efficiently.
2. Sync the Mouse with the Receiver
The mouse works by connecting to the receiver that is plugged into your computer. If both these components are not synced together, the mouse will not work.
So, press the sync button on the receiver first and then at the bottom of the mouse. Wait for them to sync together and then operate your mouse.
3. Reconnect the Receiver
The issue can be from the receiver. It can be fixed by reconnecting the receiver to the computer. Unplug the receiver from the computer and wait a few seconds.
Then, plug it back again. Try this trick three or four times. Finally, re-sync your mouse.
4. Connect to a Different USB Port
Generally, there are more than one USB port on your computer. Unplug the receiver and connect it to a different USB port.
Then, wait for the mouse to pair and try using it. The current USB port may not be working properly. Hence, changing the port can solve the issue.
5. Download Connect Utility Software
If nothing helps, the connection software is not working. In such a case, you need to download the “Logitech Connect Utility” software.
It is a special tool designed by Logitech. It helps in seamless pairing and in fixing the pairing problems between your mouse and the computer.
6. Check the Battery Compartment
Another reason is that there is some issue with the battery compartment. For example, the compartment is corroded or dirty.
So, take out the batteries and check the seats. Clean the entire battery compartment using a soft cloth, cotton swab, or toothbrush.
If you notice any corrosion, wet a cloth with rubbing alcohol and clean the area. Likewise, make sure the contact points are in the correct position.
7. Re-insert the Batteries
Sometimes, we insert the batteries wrongly. The corresponding terminals do not connect to each other. Hence, the mouse fails to work. Remove the batteries from your mouse.
Insert them again in the correct position. Make sure they are touching and pressing the contact points firmly. Another step is to try a different pair of new batteries.
8. Reset Your Logitech Mouse
Resetting the mouse can also help solve the problem. There are various methods to reset your mouse if it does not work.
- Look for the reset button on the bottom of your mouse. Press and hold this button for 5 seconds or more.
- If there is no reset button, try resetting your mouse through the power button.
- Another way is to hold down both the right and left buttons on the mouse, meanwhile, turn it ON and the LED will flash if the reset is successful.
- Turn OFF and ON the mouse multiple times. Remove the batteries and insert them back after a few seconds.
- Moreover, disconnect and disable the receiver. Do it 2-3 times to fix the problem.
9. Restart Your Computer
The problem may be related to your PC. It may be unable to detect your Logitech mouse due to some glitch. It is recommended to restart your computer.
Click the “Windows” icon and then the power button. Tap the “Restart” option let the device shut down and then come ON. Once it has restarted, reconnect the receiver and the mouse.
10. Test the Computer
There can be some issues with the computer. Therefore, the mouse is not working or being detected. Sometimes, the mouse turns ON, works for a while, and then stops responding.
In such a situation, trying a different computer is useful to diagnose the culprit. Connect the receiver to a different computer and then pair the mouse. Now, operate it for a few minutes to confirm the source of the issue.
11. Remove Other Devices
Some other wireless or wired devices may be connected to your computer such as a speaker, keyboard, or printer. Disconnect all the wired devices as they may interfere with the connection.
Likewise, disconnect the wireless or Bluetooth devices from your PC. Make sure to disable other Bluetooth devices nearby as your mouse may try to connect to them.
Also, remove any metallic objects from the vicinity of your mouse and PC.
12. Use a Different Surface
A mouse cannot work on all types of surfaces. The surface on which you are operating your mouse may be causing the issue.
Try to run it on a mouse pad, a plain table, wooden or cardboard surface. Changing the surface resolves the issue in many cases.
13. Update the Drivers
The mouse drivers on your computer may be outdated or corrupted. That’s why it is not working. You can update the mouse driver on your computer both manually and automatically. The manual method is as follows:
- On your computer, press the “Windows Key+R” at the same time.
- It will open the dialogue box and type “devmgmt.msc”.
- This will open the list of hardware devices connected to your computer.
- Click the hardware devices for the mouse and then right-click your Logitech mouse in the list.
- Next, the screen will show you if the drivers are updated or not. If it gives an “Update” option, click it and start the process.
- Once the update is done, restart your computer and reconnect the mouse.
- For automatic updates, there are a number of software. For example, you can use Driver Easy or Driver Support to install mouse drivers on your computer.
14. Contact Logitech
The solutions mentioned in this guide should fix your Logitech mouse. However, if still it is not working, contact Logitech support. There may be some hardware defect in the mouse.
The company is liable to repair or replace the product if it is under warranty. This is the final solution to resolve the problem.
Frequently Asked Questions
Here are some common but important questions that may come to your mind regarding the Logitech wireless mouse.
Why my Logitech wireless mouse is not working with my computer?
A number of reasons can lead to such a problem. For example, the mouse and the receiver are not synced, the USB port is non-functional, drivers are not updated, Logitech Connect software is not installed, or batteries are faulty. Likewise, the hardware can be defective and other devices may be interfering.
How to check the batteries on my Logitech mouse?
First, turn OFF the mouse and then press the ON/OFF button to turn it ON. The LED on the top will glow green if the batteries are working. A red LED indicates that the battery is weak and needs replacement.
Does the Logitech Mouse use replaceable or rechargeable batteries?
Logitech wireless mouse can use both replaceable and built-in rechargeable batteries. It depends on the model of the product. You can confirm this by reading the specifications or the user manual.
This guide has suggested multiple ways to fix your Logitech wireless mouse that is not working after changing the batteries. Be sure to follow all the troubleshooting steps. Do not forget to tell us which trick worked best for you.