This article is going to fix your Logitech wireless keyboard that is not working but the mouse is. Logitech wireless keyboards and mice are very popular among gamers.
The reason is that they provide a smooth gaming experience without extra cables. So, your desktop looks neat and nothing distracts you while playing.
However, some users report that their Logitech keyboard has stopped working while the mouse is doing fine. If you are also facing this problem, do not worry.
Because we have found the best working solutions for you. By applying these simple tricks, you can fix your keyboard at home.
So, let us start, by following the solutions in the correct order.
1. Resync Your Logitech Keyboard
Your keyboard will not work if it is not properly synced with the USB receiver. So, the wireless signal transmission has stopped between both devices.
Follow these steps to resync your Logitech keyboard;
The USB receiver and the Logitech keyboard both have a power button or ‘turn-ON’ button.
Turn OFF the USB receiver and unplug it from your computer. Power OFF your keyboard to disconnect it.
Now, insert the unifying USB receiver into the USB port on your computer.
If any dialogue box appears on your computer, confirm and allow it to connect.
Now, turn ON your Logitech keyboard by pressing the power button located on the back or the side of your keyboard.
Press the ‘Connect’ button on your Logitech keyboard and will pair with the computer through the USB receiver.
Hopefully, now your wireless keyboard is working well. If not, repeat this process one or two times, it is likely to solve the issue.
2. Reset Your Logitech Keyboard
Resetting the keyboard and the receiver can quickly solve the problem.
- Locate the ‘Reset’ or ‘Connect’ button on your Logitech wireless keyboard.
- When the keyboard is turned ON, press and hold the ‘Reset/Connect’ button until the lights turn OFF and then ON again.
- If your Logitech keyboard does not have the reset button, the reset method is different.
- Press the ‘Esc’ and ‘O’ keys at the same time. Press both key combinations again and then press ‘Esc’ and ‘B’ at the same time.
- So, you have to press ‘Esc+O’ twice and ‘Esc+B’ once. Remember that you have to do it quickly.
- Reset the USB receiver by pressing and holding the ‘Reset/Connect/Power’ button on it.
- Now, restart your computer and check whether the keyboard works or not.
3. Deactivate the Filter Keys
The filter keys are meant to ignore brief and repeated strokes. So, the keyboard responds slowly and finger movements are inaccurate. Disabling the filter keys can solve the problem;
- Open the ‘Control Panel’ on your computer. You can access it from a desktop or by right-clicking the ‘Start’ menu.
- Click the ‘Control Panel’ tab and then choose ‘Ease of Access Center’.
- A new window will open, click the ‘Ease of Access Center’ option again.
- Next, click “Make the keyboard easier to use”.
- On the list of options, navigate to ‘Filter Keys’ and click it. Turn OFF the Filter Keys by unchecking the box.
- Click the ‘Apply button and then ‘OK’. Now, check your Logitech keyboard, it should work well.
4. Restart HID
HID stands for ‘Human Interface Device’ which is responsible for maintaining and activating your keyboard buttons.
If your wireless keyboard is not working, it may be due to HID. A simple restart can help solve the issue;
- On your computer screen, right-click the ‘Window’ icon or ‘Start’ menu.
- It will show you a list of options, choose ‘Run’, and a dialogue box will appear.
- Type “services.msc” and click the ‘OK’ button.
- A list will appear, navigate to ‘Human Interface Device’ and double-click on it.
- If the startup type is selected as ‘Manual’, change it to ‘Automatic.
- Now, close the program and restart your computer.
5. Uninstall the Drivers
One major reason for the keyboard not working is corrupted or missing drivers. Uninstalling and then reinstalling the drivers will solve the issue. The method is as follows;
- Right-click the ‘Windows’ icon or ‘Windows’ key to open the ‘Start’ menu on your computer.
- Go to ‘Device Manager’, you can also access this from ‘Control Panel’. From the list of options, double-click the ‘Keyboard’ to expand it.
- Tap ‘Logitech Keyboard’ drivers, and then select ‘uninstall’. Press the ‘OK’ button to confirm the process.
- Now, restart your computer and the keyboard drivers will load automatically. Connect your Logitech wireless keyboard again.
6. Update the Keyboard Drivers
If uninstalling the drivers does not work, you should try assisted driver update.
Driver Easy is a software program that exactly detects which drivers are missing or corrupted on your computer. So, it will download and update the correct drivers.
However, you can avail of this program in both Free and Pro-version. The free version requires more steps while the pro version installs the drivers quickly.
It comes with a 30-day money-back guarantee. Follow these steps to do it automatically;
- Connect your computer to an internet connection and then download ‘Driver Easy’.
- Run the program and choose the ‘Scan Now’ option. It will scan your computer for all the missing drivers and will present you with the summary.
- Choose ‘Update All’ and then follow the on-screen prompts to complete the process.
- At this point, you can choose either the Free or the pro-version.
- Restart your computer once the drivers are installed and then check the keyboard functionality.
7. Reinstall the Logitech Software
A problem or glitch in the software is most likely to create this issue. Because the Logitech keyboard is supported by software that makes the connection between software and hardware.
The keyboard will not work if the software is not configured properly. So, remove and reinstall the software to solve the issue.
- On the built-in keyboard of your laptop, press the ‘Windows+R’ keys together.
- This will open a command window, type “appwiz.cpl” in the box, and then click the “Ok” button.
- It will lead you to the ‘Control Panel’. Navigate through the options and click ‘Logitech Software’.
- Right-click on it and then choose ‘Uninstall’. Once the software has been removed, unplug the receiver from your computer.
- Restart your computer and then plug in the receiver again. A prompt will appear asking you to reinstall the drivers.
- Complete the installation process by following the on-screen instructions. Now, check your Logitech wireless keyboard.
Related: Fix Cursor Keeps Moving To The Left
8. Check the USB Port
The USB port on your computer may be the culprit. So, plug the receiver into a different USB port and check if it works.
You may be using a USB extender cable to connect the receiver to the computer. This can also halt signal transmission between the computer and the keyboard.
Sometimes, the extender cable causes lag and the keyboard responds slowly. Hence, connect the USB receiver directly to your computer.
Another reason is not using your keyboard for a long time. The keys become unresponsive and you need to activate them by hard pressing.
9. Test the Batteries
Some Logitech keyboards come with replaceable batteries and others with rechargeable batteries.
In case, your keyboard uses AAA batteries, they may have expired that’s why it is not working. So, remove the battery covers on the back of your keyboard and take out the batteries.
Wait for a few moments and then reinsert them. If still, the keyboard is still not working, replace the batteries with new ones.
On the other hand, if your Logitech keyboard comes with a rechargeable battery, make sure it is fully charged.
It may be due to the dead or expired battery that your wireless keyboard is not working.
10. Replace the Unifying Receiver
If the receiver has stopped working, the wireless keyboard cannot connect to the computer or cannot send signals.
Therefore, you need to check the receiver whether it is working or not. Logitech wireless keyboards are available in different models.
Usually, they come with two types of receivers; one is called the standard USB receiver and the other is known as a Unifying receiver.
The Unifying receiver has printed an orange box with a black star in it while the standard receiver lacks these symbols.
Unfortunately, the standard receiver is irreplaceable if it has stopped working. In this case, you will have to purchase the new Logitech keyboard with a new receiver.
However, the Unifying receiver can be replaced. It does not cost you high and you can purchase it from Amazon or from a local store.
But, make sure to buy a genuine receiver. After replacing the receiver, you will synchronize the computer and keyboard again.
11. Hardware Failure
We have told you a number of tricks to fix your Logitech keyboard that is not working but the mouse is. They must solve your issue if it is not a hardware failure.
Make sure to try each trick accurately. If nothing works then your Logitech keyboard has a hardware defect.
In this case, you need to go to a professional technician. He can help you diagnose the problem and can repair your keyboard.
The best thing is to contact Logitech, explain your problem, and tell them that you tried all the troubleshooting methods.
Frequently Asked Questions
Here are some useful questions and their answers that will help you understand and resolve the relevant issues.
Why my Logitech wireless keyboard has stopped working?
There are several reasons your Logitech keyboard has stopped working. For example, weak or expired batteries, poor Bluetooth connection, defective receiver, corrupted drivers or software, broken USB port, or hardware failure. Read the above-mentioned solutions to fix these problems.
How many devices I can connect with my Logitech keyboard?
Logitech Unifying USB receiver lets you connect up to 6 devices to your keyboard. The devices can be managed and customized through the Logi Options+ application.
Do I need to shut down my Logitech wireless keyboard and mouse every time?
Logitech wireless keyboard and mouse have auto ON/OFF and Sleep Mode features. When you shut down the computer, mouse and keyboard also turn OFF. They turn ON as soon as you start your computer. So, no need to turn OFF everytime.
We always try to solve your technical issues. Therefore, we bring easy solutions that you can try at home before going to a technician.
Because most of the time, the issue is not grave and needs just a little attention and a few minutes to resolve.
So, keep visiting our blog to find more solutions. We are sure that your Logitech keyboard is working fine now.
Do not forget to tell us in the comment section which of the tricks fixed your issue of the Logitech wireless keyboard not working but the mouse is functioning.