If you can see the picture but not hear the sound on your TV, you can fix the problem yourself if it is not due to hardware malfunctioning. Most of the time no sound problem is solved in minutes no matter you have Samsung, Sony, LG, Vizio, or any other brand TV.
Even when your TV is not muted, you just see the picture but no sound. The reason may be because it is not a problem related to mute but some other settings or hardware functionality is missing.
No sound but picture problem occurs almost in all the TVs and most of the times it is fixed too.
Before you seek any professional service, make sure to troubleshoot the problem with several steps.
Mostly there is a change in the setting of your TV, any cable is disconnected or get loose which causes a sudden loss of sound but still picture can be seen on the TV.
It is not recommended to open or manipulate your TV unless you know what you are doing as doing so can further damage the product.
Reasons For “No Sound But Picture”
There are several reasons when you hear no sound but see the picture on your Samsung. LG, Vizio, Sony, TCL, Insignia, Hisense, Sharp, Philips, Panasonic, Toshiba, Sanyo, or any other brand TV.
Knowing exactly what is the reason behind the problem you can easily find a solution.
The most difficult part of a solution is the root cause of the problem and once you have found it there is nothing much complicated to deal with.
If the problem is curable by yourself, you can do it otherwise get some professional support.
Here are a few causes of “No sound but picture”
- TV is muted
- Volume is turned down
- A reboot may be pending
- Your TV is set to the Secondary Audio Protocol
- TV Audio input is changed, like to AUX
- The channel currently playing may not have audio
- There may be a headphone connected to your TV
- A connection cable may have got loose or disconnected
- Built-in TV speakers have damaged
- Elements on the mainboard may have damaged
- Signal Source may be damaged
- TV Software is outdated
- Settings of your TV have corrupted
These were a few causes of the problem. Now we move to the solution to all these problems.
Once you have found the culprit, things will get much easier to handle.
Solutions: “No Sound But Picture on TV”
Here are a few checks that can help you solve the problem and get back your TV sound.
Double Check Mute
Mute can fully disable sound on your TV. So, it is very important to double check this setting.
Sometimes, anyone other than you can mute the sound and you may not know about it.
Even if you have checked it earlier, we recommend checking it now to proceed further.
Turn Up Volume
If volume is turned to zero or very low level you will not get any sound coming from the TV.
Check your TV speakers’ volume and if you are using External TV Speakers, make sure to check their volume is high.
Related: Hook Up Speakers To TV | 13 Methods
Reboot The TV
All the gears need to be rebooted over a time to keep running properly. For every electrical equipment, reboot always works as a little reset and solves a lot of problems.
You should also try turning off your TV and other devices connected to it. It there is any temporary problem, it could be solved just by a reboot.
Check For Secondary Audio Protocol
You will not get any sound from your TV speakers if your TV is set to Secondary Audio Protocol (SAP).
So make sure to check this setting also.
TV Audio Input Settings
Sometimes audio input is changed accidentally by you or anyone else having remote of your TV and you are unaware of it.
For example if anyone with the remote of TV presses “AUX” button, the audio input will be set to AUX but there will be no such device connected.
In this case the audio will be playing through the device that is not actually connected to the TV.
So double check that you are using the right input option.
Switch The TV Channel
Sometimes there occurs a transmission problem and you fail to get sound from a particular channel.
The problem is not on your end. You should change different channels and see if you get the sound.
The problem could be on your end if you don’t hear sound at any channel.
Check Headphone Port
A headphone may be connected to your TV that is away from your eyes. Mostly the headphone jack is in fron of your TV.
So check if the headphone jack is empty and nothing is plugged in there.
Check Connection Cables
Sometimes plugging or unplugging can leave the connecting cables slightly loose or disconnected.
It is also possible that you moved the TV which loosen the cables. This can result in no sound and you will just see the picture.
It is better to plug all the connecting cables again to make sure they are connected properly.
If you see any damage to a cable, try changing that cable as it may have damaged.
Reset The TV
Change in settings can cause a lot of problems. Especially, when you change the settings you don’t know about them, they disturb the functionality of the device.
As with TV we often change things even if we don’t have complete information about them. To get factory settings of your TV, the best solution is to restore the TV to its default settings.
This could erase all your data but it is the only step to make sure that all the settings are fine.
This sometimes solves the problem. If the problem persists, we will be sure at least that settings are ok and will be able to proceed further to next steps.
To restore your TV, press and hold the menu button for 10 seconds and the restore tab will open. Then follow the on-screen instructions to complete the reset.
Restore method will vary according to the model and brand of your TV.
Check TV Software For Update
Outdated software or driver can affect the TV sound on a few or all the chanels.
You should check which version of software your TV is currently using. TV manual can help you a lot in this case.
Check if there are updates available to the software. If an update is available you need to update it at the earliest.
TV software can be automatically updated if connected to the internet. You can also update it manually VIA USB drive.
Check By External Speakers
To check if the TV is delivering the sound, you should connect an external audio device like a receiver, surround sound, or any other device to play audio.
Test if you can hear the audio from external speakers.
Damaged Built-in TV Speakers
If you are getting sound from external speakers while not from built-in TV speakers but seeing the picture, your TV speakers may have damaged.
There are a few chances that any circuit in the TV is damaged.
Signal Source is Damaged
Another major cause that can also cause “No sound” problem is weak signal strength. The signal’s strength must be greater than 20db.
You can perform a signal check by going into the settings of your TV. Open support, self-diagnosis, and signal information.
Damaged Mainboard Elements
Mainboard also referred to as the motherboard is the main part of TV. Damage to any element of this board can disable the functionality of your TV and you may encounter problems like getting no sound but picture.
It is not possible for a regular person to deal with the problems related to the mainboard as a mistake can cause further problems.
You can deal with the problem if you know exactly what you are doing. Otherwise, you should get professional support to solve such problems.
Also Read: The Best Equalizer Settings For TV
Final Thoughts on “No Sound From TV”
These were almost 14 possible solutions that can Fix a TV With No Sound But Picture.
Any of these solutions will work great for you and you will get your TV sound back as soon as possible.
If after following all the steps, your TV is still showing the picture but there is no sound coming out, you should get a professional to solve the problem.
Hi, I’m Noor Alam, founder of SpeakersMag.com. I love music and got my Bachelor’s degree in Sound Engineering. Now I have started my own blog about music products. Just like you, I also love different music products and in my spare time, I share my knowledge with audio lovers on this site.