There are many types of Polk Audio soundbars such as Polk Audio Signa, Magnifi, and Commandbar. These soundbars are very reliable. They make the best choice for a home theater setup. However, every gadget is vulnerable to some technical issues. So, the Polk Audio Soundbar can also pose some issues like the sound cuts off.
The sound goes off for a few seconds while you are watching a movie, a TV show, or listening to music. If this happens frequently, you need to find some solution.
The sound cuts off when the soundbar is disconnected for a few seconds. Apparently, you see no reason for the sound cut-off problem. But, there is some underlying problem. We would help you sort out this hidden issue.
Next, we will resolve the issue by following some tricks.
1. Disable the Remote
The sound cut-off issue may be due to some issue in the Magnifi One remote. First of all, remove the batteries from the remote and reinstall them. If this does not work then install new batteries in your remote. If the issue still persists then you need to disable the remote. Do not use your existing remote or use a new one. This trick helped many users in solving the sound cut-off issue.
2. Change the Source or Connection
Sometimes the device connected to the Polk Audio soundbar triggers the issue. There exists some problem with the device or in the connection. For example, HDMI CEC is the issue when you have connected your Polk soundbar to a TV.
It also happens when you connect a single device via both Optical and HDMI to the soundbar. Remove both connections turn by turn and check the sound performance. Continue with that one that resolves the issue.
Suppose, you have removed the Optical between your TV and soundbar, and the issue is solved. So, you should connect your soundbar to other devices via HDMI only.
Another trick is connecting your soundbar to a different device. If the sound does not cut off on the new device then you need to fix your source device rather than the soundbar.
3. Check the Physical Connection
One reason for sound cutting-off may be the wrong connection. You may not have plugged in the cables properly. You need to be very careful while connecting your devices through an Optical cable.
Because it sends the signal two ways. Check the orientation of the optical cable and the firmness of the connection. This simple trick can solve the issue of sound cut-off on the Polk Audio soundbar.
4. Use a Branded Cable
One reason for the sound cut-off is a low-quality or damaged connection cable. So, the signals keep cutting off. Use a branded optical and HDMI cable. A plastic optical cable does not make a reliable connection.
Moreover, the cable may be older and damaged. Therefore, the sounds keep on cutting off. Try using another cable and check the audio performance.
5. Unreliable Wireless Connection
If your soundbar is connected wirelessly via Bluetooth or Wifi then it may be a compatibility issue. Your Polk Audio soundbar cuts off in such cases.
In the case of Bluetooth, the version may be different. Your soundbar has a higher Bluetooth version, 5.0 or 5.1. The device you have connected may have an older Bluetooth version. This creates the signal issue and sound cuts out.
Similarly, weak Wifi signals also cut off the sound. So, you need a reliable Wifi connection and compatible Bluetooth devices. Otherwise, you can connect the device physically.
6. Reset the Soundbar
Resetting the device is the single solution to a hundred problems. Restore the factory settings on your Polk Audio soundbar. This will remove all the bugs and software errors. The data saved on your device will be deleted. It will forget all the Bluetooth connections.
Be sure to disconnect all the devices and detach all the cables before resetting the Polk Audio soundbar. You can perform this action by following the steps given below;
- Press and hold the “Microphone Mute” and “Volume Down” buttons simultaneously. Keep holding the buttons at least for 10 seconds.
- Release when the light ring flashed blue. It indicates that the device is rebooting.
- Once the process is complete, the Polk soundbar enters the setup mode. The light ring illuminates orange.
You need to reset all the settings like Wifi, Bluetooth devices, and remote codes on your Polk soundbar. Check the device performance again.
7. Contact the Manufacturer
We have suggested all the possible solutions to resolve the problem of sound cut-off. If none of the above-listed solutions works and still sound cuts off then you should contact the Polk Audio company.
If your soundbar is new then it has some manufacturing fault. There may be pre-existing hardware damage. So, you can claim a replacement or refund.
However, if your Polk Audio soundbar is older then you should consult a technician. Over time, it may have developed some hardware issue or any of its parts is damaged.
Hopefully, this guide will help you in solving the problem of sound cuts-off on your Polk Audio soundbar. Try all methods turn by turn. But, if none works then contact the company immediately.