Fix Xbox One Sync Button not Working

In the past few days, I heard about a common issue. Many people reported that the Sync button on their Xbox One is not working.

This button is used to switch between the Console and Bluetooth devices. Therefore, if the button stops working, the device cannot be used.

Your console is just useless without the controller. You cannot connect it wirelessly.

Xbox One Sync Button not Working

However, the wired option is still available. But, generally, users prefer wireless pairing.

Know Why Sync Button is not Functioning?

If the sync button is not working, necessarily it is not the malfunctioning hardware. There can be other problems too. For example, the console may be creating a problem.

Likewise, wireless connectivity may have some issues. Moreover, software glitches or bugs can also lead to this dispute.

Recently, I fixed my cousin’s Xbox One. That’s why I know the practical tips. Just apply these simple hacks and get your device back to work.

1. Devices are out of Range

Xbox One wireless controller has a certain range. It can function within 6-9 meters. Therefore, the controller is unable to detect the console.

So, make sure you are not too far away from the console. Apparently, you perceive that the button has failed. Simply, bring both the devices closer and try again.

2. Wireless Interference

Since the devices connect over Bluetooth, they are vulnerable to interference from other objects. For example, active Bluetooth devices nearby can obstruct the connection.

Some devices emit radio waves of the same frequency such as Wifi routers. So, move away or disable such devices.

Also, make sure no other Bluetooth device is paired with your console or controller.

3. Peripheral Obstructions

Peripheral devices can also cause the sync button not working issue. For example, a keyboard, mouse, or headphones may be connected to your Xbox One.

So, disconnect all these objects. Clear all the USB ports by unplugging the cables and devices.

Specially, you should disconnect the headphones whether wired or wireless. Now, try the sync button again.

4. Restart Xbox One

While working with the Xbox One, I noticed that software bugs also lead to hardware malfunctioning. There may be a corrupted cache or bugs on your Xbox. That’s why its sync button is not responding.

  1. Press and hold the “Power” button on Xbox One until it turns OFF.
  2. Now, unplug the controller from the power outlet. If it has batteries, remove them.
  3. After 10 seconds, plug it back again or reinsert the batteries.
  4. Finally, press the power button to turn ON the device.
    Check the sync button and pair again.

5. Xbox One is Already Paired

One of the possible reasons is that your controller is already paired with some other Bluetooth.

You may have multiple Xbox consoles in your house. Moreover, recall if you have connected the controller to your PC.

In this case, the controller is still paired up with the computer, and the sync button fails to respond. A continuously glowing white light indicates that Xbox One is paired.

6. Batteries are Weak

Xbox One offers both rechargeable and removable AA batteries. If the batteries are weak or power is low, the sync function will not work.

Check the battery pack, it should be connected correctly. Replace the removable AA batteries with fresh ones. In the case of a rechargeable battery, connect the power and let it charge.

Sometimes, the device cannot charge due to faulty accessories. So, you have to make sure that the batteries, charging cable, adapter, and power source all are working fine.

7. Connect via Cable

Instead of pairing the controller wirelessly, you can try a wired connection. Take a micro-USB cable, preferably one that is provided with the product.

Plug one end of the cable into the controller and the other end into the USB port on your PC or console.

Hopefully, this connection will work fine. It can also help bypass wireless issues.

8. Factory Reset Xbox One

Factory reset is the last resort. Because it can help eliminate a number of issues. However, reset also deletes all the data and settings.

But, it can save you from the hassle of going to a technician. Since it is not connecting wirelessly, you have to make a wired connection with a USB cable.

  1. Press the Xbox logo button and choose “Profile & System”.
  2. Next, click on “Settings” and then “System”.
  3. Tap “Console Info” and then “Reset Console”.
  4. Finally, choose “Reset and keep my games & apps”.
  5. This will restart the device deleting all the data.
  6. If still the same issue persists, the factory reset again. But, this time choose “Reset and remove everything” as the last step.

9. Contact Xbox

If nothing works, surely the sync button has failed. Hence, it needs repair or replacement. But, do not repair it at home.

Because you can damage the device further and will lose its warranty. Consult a professional technician or contact Xbox. If your Xbox One is under warranty, you can get a free repair.

FAQs About Xbox One

Here are some common questions that may be coming to your mind. Let us discuss your concerns and queries.

How to sync the Xbox One controller without the sync button?

Xbox can be connected with a wire, in addition, to wirelessly. Use a micro-USB cable to establish a wired connection between controller and console or PC. However, use a compatible and original cable.

Where is the pair button on Xbox One?

The pair button is located on the front right of the Xbox One. It can be found below the power button. The original Xbox One can be recognized by its circular button on the side. It is around the corner of the disc tray.

How to re-sync Xbox One controller?

Press and hold the sync button on the top of the controller. It will start flashing. Now, press the “Pair” button on the console. In the case of a computer, enable Bluetooth and search for the controller.

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Final Words

I have told you a number of hacks. All these solutions are verified and effective. Because I have tried them myself while fixing my younger cousin’s Xbox One.

So, you should patiently try all the troubleshooting methods. Some tricks like restart, power cycle, and reset can be repeated.

Do not forget to tell me which of the solutions proved most effective for your non-working Xbox One sync button.

Hi, I'm Noor Alam, founder of I love music and got my Bachelor's degree in Sound Engineering. Now I have started my own blog about music products. Just like you, I also love different music products and in my spare time, I share my knowledge with audio lovers on this site. Read more about me
Hi, I'm Noor Alam, founder of I love music and got my Bachelor's degree in Sound Engineering. Now I have started my own blog about music products. Just like you, I also love different music products and in my spare time, I share my knowledge with audio lovers on this site. Read more about me

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