Tozo earbuds not charging issue is faced by many users. This problem can occur frequently at intervals. So each time you cannot take your earbuds to a repair shop.
In fact, there is no need to take them to a technician. Instead, you can fix your earbuds at home. You do not require special tools or high-level expertise to do this.
All you need to do is invest some of your time. Read this guide till the end and follow the suggested solutions.
The troubleshooting tricks given in this article are enough to fix your Tozo earbuds that are not charging properly.
The troubleshooting tricks mentioned in this guide are applicable to all versions of Tozo earbuds including T10, T12, or T6.
1. Give Enough Charging Time
Sometimes, the earbuds fail to take up the energy immediately. Because the battery is drained out fully. So, you need to give your earbuds some time to charge.
Connect the cables properly and let the earbuds charge for 1-2 hours. After that, check the charging status again.
2. Ensure Adequate Power Supply
One of the immediate reasons your Tozo earbuds are not charging is that they are not receiving enough power. Either the power supply is faulty or delivers low voltage.
So, plug your Tozo into another power outlet. Connect everything firmly and secure the connections. If you are charging through a computer, make sure it is turned ON.
The computer should be active and should not be in hibernation mode. Instead of connecting to a USB hub, charge your earbuds directly from the wall power outlet.
Furthermore, do not charge your Tozo earbuds through a high-voltage power supply. Follow the recommended guidelines given in the user manual.
3. Use Compatible Charging Tools
If the power supply is fine, the problem may be in the charging tools. This is the most common reason.
Generally, you charge the earbuds by placing them into their charging case which is then connected to a power source. A USB cable and AC adapter are needed to supply the power.
You should check the cable and adapter carefully. Make sure they are not damaged and the cable fits firmly into the charging case and the adapter.
Try another cable and replace the current one if it is defective. In addition, use a different adapter to charge your device.
Apparently, your charging tools may look fine but internally they may be damaged. It happens due to a short circuit or power surge.
Make sure you are using the original AC adapter and cable to charge your Tozo. Incompatible or third-party tools can result in charging issues.
4. Clean the Charging Ports
Another cause behind the no charging issue is dirty charging ports. You need to clean the charging ports on your Tozo charging case and the AC adapter.
Also, clean the contact points inside the case. You should use a small and new toothbrush, cotton swab, or a toothpick for this purpose.
Remove all the dust gently. Avoid using any sharp tools as they can damage your device.
5. Repair the Broken Ports
Examine the charging ports carefully. Plug in the charging connector and make sure it is not jiggling around. The connectors inside the port may be broken.
It happens when you plug in and out the cable roughly. Similarly, you need to inspect the contact points in the charging case.
Place the Tozo earbuds properly in the case. If any of the ports are broken, replace them without delay.
6. Maintain the Temperature
Overheating can stop charging your Tozo earbuds. You may have used the earbuds for several hours. So, they get heated up and do not respond.
Because they have a built-in protective mechanism to avoid overheating. In this case, you need to leave the earbuds for 30-60 minutes.
Let them cool down and charge again. Moreover, weather conditions such as extreme summer or winter can also affect the charging.
You should not expose your earbuds to direct sunlight. Further, do not place them near a heat source.
7. Liquid Damage
Another reason for not charging issue is liquid damage. Your Tozo earbuds may have contacted water or moisture. If liquid enters the device, it can fail to charge.
This usually happens when you put the earbuds into wet ears or hold them with wet hands. Likewise, your charging case may have come in contact with water or dropped on the ground.
Physical shock can also result in a charging issue. Check both the earbuds and case for any signs of damage.
8. Exit the Programming Mode
Your Tozo earbuds should not be operating in the programming mode. The user can enter the programming mode accidentally.
If your earbuds are already paired with your phone, putting them into pairing mode can create trouble. Just turn OFF the pairing mode and check the charging status again.
9. Update the Firmware
Firmware updates are essential to keep your device working. Unfortunately, Tozo earbuds do not support a mobile app. So, you can update them from the Tozo website.
Visit the Tozo Store on your phone. Then, follow the instructions to update your earbuds. Once the update is done, check the charging again.
10. Reset Your Tozo Earbuds
Most often, a reset works like magic. It can solve a number of issues including the charging problem. You can reset your Tozo earbuds by the following steps;
- Go to the Bluetooth menu on your mobile device and click your Tozo earbuds appearing in the list.
- Tap the Forget, Disconnect, or Un-pair option. This will remove your earbuds from your phone memory.
- Now, take out both earbuds from the charging case.
- Touch and hold the touch panel on both earbuds at the same time.
- Keep it holding for 10 seconds or until the LED lights on both earbuds flash purple and they give a beep sound thrice.
- This indicates that the reset process is successful. If you do not see these confirmation signs, repeat the steps again.
11. Damaged Hardware
The charging issue can be resolved by applying the tricks mentioned above. However, if they cannot help, your earbuds are internally damaged.
The hardware defects can be built-in. If so, consult Tozo and ask for a replacement. However, if your earbuds are old or suffered hardware damage then you should try to consult a professional.
The most common fault is the expired battery. Get your Tozo earbuds repaired or replace the battery after proper diagnosis.
Consider buying new Tozo earbuds if the present pair is completely damaged.
Frequently Asked Questions
The following questions will help you further in resolving issues with your Tozo earbuds.
Why my Tozo earbuds are not charging?
There can be several reasons your Tozo earbuds are not charging. For example, faulty or incompatible charging cable/adapter, inadequate power supply, hardware defects, overheating, or broken charging ports. Double-check all these things to resolve the charging problem.
What is the playtime and charging time of Tozo earbuds?
The case takes almost 2 hours to charge fully. It offers 45 hours of total playtime, you can charge your earbuds multiple times. While the earbuds offer up to 10 hours of playtime on a single charge.
Can I use my Tozo earbuds in rain or shower?
Most of the Tozo earbuds are fully waterproof, hence, they can be used in rain and during shower. For instance, Tozo T6 has IPX8 waterproof rating. For your specific model, you should confirm the waterproofing by reading the specifications or the user manual.
Also Check: Pairing Skullcandy Wireless Earbuds
We have brought the best working solutions for you. If you apply them all, your earbuds should be fixed till now. Hardware defects are usually intricate and difficult to diagnose at home.
Therefore, we recommend consulting a technician or the manufacturer. We hope you have liked our effort in fixing your Tozo earbuds not charging issue.