Majority of the iPhone users face charging issues. If you are an iPhone 7 or 11 owner, you may be facing the issue; the iPhone won’t charge or turn ON.
Basically, if the iPhone does not turn ON, it has a charging problem that is caused by a number of reasons.
The most obvious cause behind the charging issue is defective charging accessories such as lightning cable, adapter, charging port, power supply, or even the battery.
However, the problem may also arise due to software glitches in your iPhone 7 or 11 or any other iPhone model.
Similarly, the iPhone won’t turn ON issue also has a number of causes such as the dead or defective battery, a hardware defect, or crashed iOS.
Normally, we can use some basic troubleshooting steps to fix your iPhone that won’t charge or turn ON because both these conditions are interdependent.
Therefore, we have combined the solutions in this single article. We will tell you the best working solutions to fix your iPhone 7 or 11 that has stopped functioning.
The solutions given in this guide also work for the charging or turning ON issue in any of the iPhone models. So, you can fix your iPhone by following this comprehensive guide.
iPhone 7 or 11 Not Charging: Causes and Solutions
You need to perform some basic checks in order to diagnose the root cause. So, let us try some simple solutions.
1. Inspect the Charging Accessories
The first and foremost thing you need to do is inspect all the charging tools such as lightning cable, adapter, iPhone port, power source, etc.
Faulty charging tools are one of the common reasons for charging issues. So, you must check them before going to more complex solutions.
The USB-C Lightning Cable
Make sure you are using the compatible USB-C to lightning cable to charge your iPhone 7 or 11. The cable is given with the brand new iPhone.
A third part, cheap, or incompatible cable fails to deliver the current properly. Hence, your iPhone cannot charge fully and this can develop hardware faults.
Moreover, inspect the cable carefully, it should not be bent, twisted, exposing wires, or its pin should not be loose.
Charge your iPhone using a different lightning cable to check the health of your current cable.
Another way is to use your current charging cable with a different iPhone. If it works, your iPhone 7 or 11 has some defect.
The Charging Adapter
Generally, Apple does not give the charging adapter with most of its iPhones. So, you have to buy it separately. But, never purchase a cheap or incompatible charger.
Because it can affect the health of your phone. If the lightning cable is perfect, the fault may be in the adapter.
Use the same method to check it; charge another phone with this adapter or use another adapter with your iPhone 7 or 11.
The Power Source
The faulty power source can also be the culprit. Check the electric power supply by plugging in some other device into it.
The wall power outlet may not be delivering enough current or supplying high voltage. A short circuit is likely to damage the power socket.
So, try to charge your iPhone through a different power outlet. If you are charging through the computer, make sure it is not in sleep mode.
Also, make sure the charging cable is connected properly to the iPhone, power source, and charging adapter.
2. Let Your iPhone Charge Fully
In case, the battery of your iPhone is completely dead, it won’t turn ON or will not show signs of charging. So, you should leave it plugged in at least for 60 minutes or more.
Avoid turning ON your phone during this time. Try turning ON your iPhone after it is charged fully. Sometimes, the phone turns ON but shuts down when you disconnect the power.
In another case, the battery percentage does not increase even after one hour charge. These conditions indicate some intricate issues.
3. Clean the Ports Thoroughly
It may sound a petty thing but the dirty ports can stop charging thus your iPhone won’t turn ON.
The charging port on your iPhone is vulnerable to dust and debris which gathers in the port and blocks charging.
The lightning cable cannot fit properly into the port, the solution is to clean it.
You can use a number of things for cleaning like an anti-static brush, toothbrush, sticky tack, toothpick, or a compressed air can.
Follow the below-mentioned guidelines and be very gentle and do not use any liquid so that you may not harm your device;
- Take a clean brush with soft bristles and move it sideways into the charging port. This will loosen the solid debris.
- Now, carefully remove the tiny particles using a toothpick.
- Attach a small nozzle with the air can and blow it gently into the charging port to clean it completely.
- Moreover, you can also use sticky tack, roll it and move it through the charging port. All the dirt will stick to it. It is the safest method to clean the ports on your iPhone.
- Also, clean the connector port on the charging adapter and the pin of the lightning cable.
Try to charge your iPhone 7 or 11 after a thorough cleaning. Hopefully, it works, if not then follow the next solution.
4. Reset Your iPhone 7 or 11
A reset can solve many problems including the iPhone won’t charge. The reset will delete the temporary files and cache thereby removing the software glitches.
However, it does not delete the data stored on your iPhone. The method differs both for iPhone 7 and 11.
How to Reset iPhone 7
- Press and hold the ‘Volume Down’ and ‘Sleep/Wake’ (the single button on the right side) buttons at the same time.
- Keep them holding at least for 10 seconds.
- Release both buttons when your phone screen displays the Apple logo.
How to Reset iPhone 11
- On your iPhone 11, press the ‘Volume Up’ button, release it quickly.
- Now, press and release the ‘Volume Down’ button immediately.
- Finally, press and hold the ‘Side’ button, release it when you see the Apple logo on your iPhone screen.
5. Put Your iPhone in DFU Mode
If your iPhone is turned ON but cannot charge, you can enter DFU (Device Firmware Update) mode. This will remove the bugs that are creating problems.
In addition, it will also update and install the software on your iPhone. However, keep in mind that all the data on your iPhone will be lost. The method is different for iPhone 7 and 11.
Enter DFU Mode on iPhone 7
You need a compatible USB cable and a computer plus launch iTunes on your computer.
- Connect your iPhone 7 to your computer or macOS using the USB-C lightning cable.
- Open iTunes on your computer, your iPhone 7 should appear on the list of devices.
- Press and hold the ‘Side’ button and ‘Volume Down’ button simultaneously.
- Release the ‘Side’ button after 8 seconds but keep holding the Volume button.
- Click your device name in iTunes and then select ‘restore’ to complete the process.
Enter DFU Mode on iPhone 11
- Connect your iPhone 11 to your computer using a lightning cable.
- Install and launch iTunes on your computer or macOS, your iPhone 11 will show on the list of devices.
- Now, press the ‘Volume Up’ button on your iPhone 11 and then quickly press the ‘Volume Down’ button.
- Immediately, press and hold the ‘power/side’ button and release it when the phone screen turns black.
- Next, press and hold the ‘Volume Down’ and ‘Power or Side’ button at the same time.
- After 5 seconds, release the power button but continue holding the volume down button.
- Within 5 seconds, iTunes should know that you have enabled DFU mode on your iPhone 11. Release the volume button at this point.
- Click your device name in iTunes and then select ‘restore’.
Related: Crackling Noise During Calls from iPhone 11
iPhone 7 or 11 Won’t Turn ON: Causes and Solutions
As we mentioned earlier, the charging problem is the most obvious reason your iPhone won’t turn ON. Therefore, we have listed the solutions for this issue.
If you have performed all the above-mentioned steps and still your iPhone 7 or 11 is not turning ON then it has some hardware defect.
1. Recover Your iPhone Using a Software Program
Since your iPhone cannot turn ON, you cannot perform normal reset functions on it. So, you can use an alternate method that will fix your iPhone 7 or 11 without any data loss.
This program is called “Tenorshare ReiBoot” and is designed to solve iPhone and iOS related problems.
The greatest advantage of this method is that you do not lose any data stored on your iPhone 7 or 11.
While restoring the iPhone through iTunes causes data loss. Follow the instructions given below;
- Install and open the Tenorshare ReiBoot on your computer or macOS.
- Connect your iPhone 7 or 11 to your computer through the USB lightning cable.
- This software will detect your iPhone within a few moments. Now, click on the “Repair Operating System” option appearing on your computer screen.
- Next, choose “Repair Now” and tap on “Download” to install the latest firmware on your iPhone.
- Once the firmware has been successfully downloaded, select the “Start Repair” option.
- This action requires a few minutes, once it is completed, your iPhone will reboot automatically.
2. Examine Your iPhone for the Hardware Damages or Defects
If DFU mode and ReiBoot also fail to bring your iPhone back to life, its hardware is defective.
Especially, if your iPhone 7 or 11 is new and cannot turn ON. So, examine your device by the following method.
The Broken Power/Side Button
You turn ON your iPhone 7 or 11 by long-pressing the side button. Check that the side or power button of your iPhone is working properly.
It should not be too loose or too hard and you should be able to press it smoothly. Also, make sure that the button is not broken.
If you notice any fault in the side button, replacing it can solve the issue.
The Crashed Screen
Look for the signs of physical damage on your iPhone such as a broken charging port or damaged screen. This happens when you accidentally drop down your iPhone.
In addition to damaging the screen, the hardware can also develop defects. For example, the motherboard can lose connection with the charging port.
So, the power is not delivered to the battery and motherboard. In this case, you need to replace the LCD screen of your iPhone.
But, it may cost you too much. So, consider replacing your current faulty iPhone 7 or 11 with a new one.
The Broken Charging Port
Similarly, the broken charging port will also create the same issue. The charging port can break due to careless handling; pulling the cable hardly out of the port or pushing it forcefully.
Furthermore, the metallic connector in the charging port can be bent or corrode. So, you need to clean the rust or replace the charging port.
Read our article “iPhone 11 charging port not working” for an ultimate solution to this issue.
Contact with Liquid
Moreover, your iPhone can also stop working if it has contacted water or any other liquid. The moisture or water enters the phone and spoils the hardware components.
It happens when your device is thrown into the water or you handle it carelessly. Sometimes, the user accidentally spills coffee or a beverage on their phone.
For example, walking in the rain while holding your phone, touching the phone with wet hands, placing it in moist places or near water.
If your iPhone has suffered liquid damage, you can detect it by observing LCI (Liquid Contact Indicator). All iPhones are equipped with this feature, it’s located on the left side of your iPhone.
However, the location may vary across different iPhone models. You can check the complete details here.
The Expired Battery
If your iPhone does not have any apparent signs of damage, its battery must have expired. You can confirm this by replacing the battery.
Purchase a brand new battery manufactured by Apple and compatible with your iPhone 7 or 11. But, we recommend you consult a qualified technician before spending money.
Take your iPhone to a nearby Apple store for diagnosis and repair or consult Apple customer support online.
Related: Turn ON/OFF and Restart iPhone 11
This guide has given you comprehensive information regarding your iPhone that won’t charge or turn ON. We have discussed all the possible reasons and also provided their solution.
We care about your devices. Therefore, we recommend trying the software fixes first. If they fail to work then go for the hardware check.
But, be careful while you are repairing or replacing any component. Do not thrust your iPhone into the hands of a non-professional technician.
Instead, go to an Apple Store or seek customer support online for accurate diagnosis and repair.
Without further damage, the Apple team will fix your iPhone 7 or 11 that won’t charge or turn ON. We hope, you liked our article. Stay connected to read more informative content.