Fios On Demand is a content service provider. It allows you to watch a variety of content on your TV and other media devices. However, Fios On-Demand stops working sometimes and you wonder how to fix it.
I like to experience and use new devices. Therefore, I have tried Fios by borrowing it from my friend. But, it worked irregularly. The screen kept on showing error messages for a long time.
The issue was quite disturbing as it was frequent. Nevertheless, I like the content offered by Fios. Hence, I decided to find out a solution. My friend told me some troubleshooting tips.
Further, I did a search online. Also, I applied my self-devised hacks. All these troubleshooting tricks helped me use Fios smoothly for the whole month.
In this guide, I have compiled all the possible solutions. These are quick and easy-to-apply hacks. Do not call a service agent. Just, try these hacks and by the end, your problem will vanish.
Why Fios On Demand Stops Working?
A weak connection is the most common cause your Fios is not working. The set-top box acts as a controller. If it is not connected firmly, the service will not function.
Loose cable connectors, network distortions, and configuration issues are other reasons. Moreover, congested or outage network is also the cause.
Sometimes, the problem occurs due to scheduled maintenance of the network. In this case, the server gives a notification beforehand. So, you have to wait for the said time.
How I Troubleshoot Fios On Demand
As mentioned earlier, I have tried a number of fixes on my borrowed Fios. I will explain each step in detail. However, let us have a brief overview first.
Here is the list of quick actions I took;
- Restarted and rebooted
- Disconnected and reconnected the cables
- Examined the Coaxial cable
- Troubleshot the set-top box
- Looked over for network outage
- Checked for equipment outage
- Checked my subscription plan
Now, I will explain in detail each and every step. You are supposed to perform every action in the same way.
1. Restart Your Device
The first quick solution is to turn OFF and ON your router. It helps remove the bugs and software glitches. Here is how to do it;
- Unplug your Fios On Demand from the wall power outlet.
- Wait for 30-60 seconds.
- Now, plug back the device again into the power supply.
- Turn it ON, connect with your media device, and start a program.
2. Reboot Set-Top Box
The connection between the Fios and its set-top box may be disrupted. Therefore, it cannot work efficiently. Rebooting the set-top box can help a lot;
- Turn OFF your set-top box completely.
- Disconnect the box from the power supply and wait for 15 seconds.
- Connect the power supply again.
- Turn the Box ON when time appears on its front panel.
3. Secure the Connections
Make sure the power cord is plugged firmly into the outlet. Also, confirm that your Fios is getting power. Connect the router to a different power outlet.
Maybe the current one is not working properly. Instead of using an extension, connect the device directly to the outlet.
Moreover, check the connections between your Fios and set-top box. Plug in each cable firmly and securely. Loose connections lead to such issues.
4. Inspect the Cables
The next thing you should check is the cables. Examine all the connection cables and power cord. They should not be frayed out or damaged.
All the cables must be in good condition for the Fios to work. Because damaged cables can lose the signals midway. Hence, replace the defective cables to solve the issue.
5. Are You a Premium Subscriber?
Certain programs are available only for Fios On Demand premium subscribers. So, if you cannot access a limited number of programs, there is no issue.
Instead, you have to purchase a premium subscription. This was the case with me as I was using my friend’s device. I solved minor issues by applying basic tricks.
But, later on, I realized that I am not a premium subscriber. Therefore, certain programs remained out of my reach.
6. Check NIM Connection
NIM stands for Network Interface Module. It can be used at some locations. You have to confirm that the module is connected properly.
Moreover, check the connection strength to the module. Further, reboot your NIM and reconnect it to Fios.
7. Check Your Internet
A bad internet connection also causes Fios On Demand not to work. So, check your Wifi network has a good speed. Restart your network device or modem.
You can test your network speed by connecting to other devices such as smartphones or laptops.
Furthermore, reconnect your Fios to your home Wifi and disconnect the devices, not in use. Sometimes, a lot of connected devices cause a load on the network.
8. Check Your VoIP Router
You may be using a VoIP router with your Fios. This is also provided by Verizon and is used to make calls.
Before the VoIP router, you have to connect to the router provided by Verizon. Otherwise, Fios can have trouble working with your internet.
Because the incorrect setup can degrade your internet connection and Fios functionality. Therefore, you should always follow the company’s instructions.
9. Check for Outages
Network outages refer to the unavailability of service in a particular area. Maybe Fios On Demand service is temporarily unavailable in your locality.
You should ask other users or contact Verizon. This is a server problem and cannot be solved by you. So, the only option is to submit a complaint and wait for the recovery.
10. Scheduled Maintenance
Another reason on part of the server is the scheduled maintenance. Verizon disconnected the service for the purpose of maintenance.
But, you get a prior notification or email. Maybe you have ignored it. So, check now if you have got any messages or visit the Verizon website. In this case, you have to wait until the service restarts.
11. Consult Verizon
If nothing helps, the last resort is to contact Verizon. There can be some other issues that you cannot handle. For example, a cable line from the source or in the midway may be broken.
Moreover, the device may have some underlying fault. So, you cannot diagnose such issues. Therefore, you need to call a professional technician.
FAQs About Fios On Demand
Some more questions may be coming to your mind. Here are the answers to the common questions about Fios on Demand.
Do I need a separate Fios set-top box for each TV in my home?
One Fios set-top box works only on a single TV. Hence, you need to lease a box for each TV. But, wait, there are alternatives. Fios One can be connected to up to 10 TVs.
Moreover, You can watch Fios programs through streaming devices like Amazon FireStick, Roku, or Google Chromecast.
Is there an app for Fios on Demand?
Yes, Verizon has launched the “Verizon My Fios” app. You can control your TV, phone, and internet via this app. It can be downloaded both on Android and Apple devices.
How can I split Verizon Cable Box?
Fios On Demand works the same way as other cable systems work. Its cable box can be split between rooms. However, you need a 1GHz or 1000MHz splitter. Because coax needs upper frequency to carry out IP signals.
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This guide has presented all the solutions. Some of them are based on my personal experience and others are also verified. So, this guide will surely fix your Fios On Demand if it is not working.