AirPods keep cutting out is a very common problem being reported frequently. This issue happens on Spotify. But, the users do know how to fix it and feel frustrated.
However, every problem comes with a solution. So, do not worry. I would fix your issue just in a few minutes.
Be patient and keep reading this guide till the end. Please try all the steps one by one.
Understanding the Problem
The problem of AirPods cutting out arises with different symptoms. For example, some users say that the sound disappears when they put their phone in their pocket.
Spotify plays fine as long as they are holding the phone. While others face this issue when the phone screen goes to sleep. The song starts playing again when the screen wakes up.
In some cases, it starts playing through the phone speakers while AirPods are still connected. The most important thing to note is that the problem is specific.
It happens only between Spotify and AirPods. If you connect different headphones, Spotify plays smoothly.
Likewise, the issue does not occur on other streaming apps while you are listening through AirPods. Let us know how to resolve this dispute.
As a precaution, you should also consider the following factors;
Check the compatibility of your AirPods with your iPhone. Incompatible devices fail to connect.
Make sure your AirPods are genuinely manufactured by Apple. A third party or imitation device is itself the cause of the issue.
Make sure your devices are close to each other. Because Bluetooth can work only in a certain range. For example, you should maintain a distance of 18-30 feet.
Also, check the batteries of your AirPods. If the battery is low or dying, your devices keep cutting off.
1. Turn OFF the Automatic Feature
Apple devices have an automatic ear detection feature. This function pauses the music when you remove the earbud from your ear.
However, sometimes, it starts malfunctioning. Even when your earbuds are in the ear, it detects they are out. This wrong detection leads to the cutting-out problem.
Go to the Bluetooth menu and click the “i” button next to your “AirPods”. Turn OFF the “Automatic Ear Detection” feature.
2. Reconnect AirPods
Disconnecting and reconnecting is a quick way to fix wireless pairing issues. Follow these steps;
Go to “Settings” on your iPhone and then open the “Bluetooth” menu.
Click the “i” button next to your AirPods in the list of devices.
Click the “Forget” button and then hit “Confirm”.
Restart your iPhone. Press and hold the “Volume” and “Side” buttons at the same time.
Release when the “power off” slider appears. Drag the slider to shut down your phone.
Wait for 30-60 seconds. Turn ON your iPhone by holding the side button.
Now, re-pair your AirPods by following the right method.
3. Log out of Spotify
Some users devised a useful trick to solve the matter. I checked it and found it very helpful. You have to log out of Spotify and then log in again. Here is how to do it on your Apple device;
- Launch the app on your iPhone. Click the gear icon that is located at the top right corner of the “Homepage”.
- It will lead to settings, scroll down to reach the “Log Out” option.
- Click the log-out button to confirm the process.
- Restart your phone and then log in to the app again.
- Finally, connect your AirPods and start playing.
4. Reinstall Spotify
One effective way to resolve the issue is to reinstall Spotify on your phone.
- First, you have to uninstall Spotify from your phone.
- Restart your phone or simply turn it OFF and then ON. The restart method depends upon your iPhone model.
- Now, go to the Apple store and install Spotify again.
5. Disconnect Your Computer
The dispute can arise due to a second device. Your AirPods may be paired up with your MacBook. So, when you play music, Mac tries to overpower your iPhone.
Hence, a dispute arises between the two devices. Therefore, your earbuds disconnect from your iPhone and connect to the Mac.
The solution is to disconnect them from your computer or any other device.
- Click the Apple icon on your Macbook screen.
- Go to the Bluetooth menu and select “AirPods”.
- Tap the “Remove” button and then confirm the action.
6. Update Your iPhone
One of the common reasons for AirPods cutting out is outdated firmware. Apple keeps on releasing new iOS updates. Hence, you should check and install the latest firmware version.
- Go to “Settings” on your iPhone.
- Next, click the “General” tab.
- Navigate to the “Software Update” option.
- If the latest version appears, install it.
- You can also turn ON automatic updates here.
7. Update and Reset Your AirPods
First, check the latest firmware update for your AirPods. Install the update and check the connection again.
Another effective solution is to reset your AirPods to factory settings. It removes system bugs and other problems.
- Put both AirPods in their case and close the lid.
- Press and hold the multifunction button located at the back of the case.
- Release it after 15 seconds or when the status light turns white from amber.
- This will reset your AirPods. Now, connect them again to your iPhone. Learn the complete process here.
8. Remove Interference
Wireless interference by other devices can also lead to cutting-up issues. Since AirPods connect via Bluetooth, wireless obstructions can occur.
A Wifi router and Bluetooth both use 2.4 GHz frequency. So, a lot of Wifi or Bluetooth devices around cause this problem.
It especially happens when you are outside in a crowdy place. The solution is to turn OFF extra devices if it is possible for you.
9. Defective Hardware
If nothing helps then the hardware of your devices is defective. More likely, AirPods have some built-in technical fault.
Hardware defects can occur after continuous usage. For example, if your device fell down or contact with water.
Contact Apple Support and explain your problem. You can claim replacement if the device is under warranty.
Here are some frequently asked questions about AirPods. Read them for further information.
Why do my AirPods keep cutting out when I walk or move?
AirPods connect to your iPhone over Bluetooth. If your phone is out of range, the connection signals become weak. Ideally, your iPhone should be within 30 feet. Otherwise, the sound will keep cutting out or disconnecting when you move or walk away from your phone.
Do AirPods perform well on phone calls?
Yes, you can have a smooth calling experience via AirPods. But, the battery drains fast while listening to calls. So, you should use one earbud at a time. When its battery gets low, use the other earbud. Be sure to clean the device regularly for uninterrupted calls.
Are AirPods waterproof, can I wear them in rain?
AirPods are sweat and moisture-resistant. However, they are IPX4-rated and are not fully waterproof. Therefore, you should avoid wearing them in the rain or shower. Also, do not wear them while swimming or steaming.
Also read: No Sound from Right AirPod
It seems the issue of AirPods keeps cutting out is universal. Because many users are facing it. Therefore, I have listed all the possible solutions. Hopefully, your problem is solved now.